Web Hosting SLA Template

The agreement includes performance metrics such as speed, reliability, and scalability, which the hosting provider must meet. Additionally, it sets out the procedures for handling technical issues and downtime, including response and resolution times, to ensure minimal disruption to the client's online operations.

Customer support is a crucial part of the SLA, guaranteeing the availability of technical assistance through various communication channels. Moreover, it addresses security protocols, backup policies, and data protection measures to safeguard the client's digital assets and comply with legal requirements.