Virtual Call Centre

The fee for this service includes the following:

✅ Initial setup of the service
✅ Usage of our voice call platform
✅ 500 call answered per month
✅ Call forwarding to mobile or landlines

This service is billed monthly at £24.94 (exc. VAT) and can be cancelled at any time.

Call answering refers to the process of handling inbound telephone calls for a business or organization. It involves greeting callers, gathering necessary information, and routing calls to the appropriate party or providing requested information.

This service is crucial in ensuring effective communication between a business and its customers, ultimately contributing to a positive brand image and customer satisfaction. Our call answering etiquette includes using professional language, active listening, and accurately relaying messages to enhance the customer experience.

A professional call answering service, often delivered via a virtual call centre, ensures that your calls are handled promptly and professionally, creating a great first impression for potential clients. By diverting your calls to a dedicated team of experts, you can guarantee a consistent and reliable response, resulting in improved customer service and increased business opportunities.

Never missing a call again means that you can focus on what you do best – running your business. With a professional call answering service, provided through a flexible virtual call centre setup, you can eliminate the need for an in-house receptionist, reducing overheads while still ensuring a superior level of telephone answering. This solution is both cost-effective and scalable, allowing you to adapt your requirements according to your business needs.

😊 Enhanced Customer Satisfaction: With professional call answering services, every call is promptly addressed, ensuring customers feel valued and their inquiries are handled efficiently. This leads to improved customer loyalty and a positive reputation for your business.

💰 Cost Savings: Outsourcing call handling eliminates the need for in-house reception staff, reducing expenses related to salaries, training, and infrastructure. This allows businesses to allocate resources more effectively.

⏰ 24/7 Availability: Call answering services can provide round-the-clock support, ensuring that customer calls are answered promptly, regardless of the time of day. This enhances customer satisfaction and ensures that no opportunities are missed.

📈 Scalability: As your business grows, call answering services can easily adapt to increased call volumes, ensuring consistent customer service without the need for additional in-house staff.

🎯 Focus on Core Activities: By entrusting call handling to professionals, your team can concentrate on essential business operations, enhancing productivity and overall efficiency.