Terms of Service

1.1 These Terms establish the terms under which Ewan (a trading name of Trusted Media Limited) provides products, services, documents, and information via our website https://www.ewan.ai. These Terms form a legally binding agreement between you and Ewan.

1.2 It is recommended that the Customer read and understand these Terms in their entirety before accessing or using our products or Services. By accessing or using the Services, you agree to be bound by these Terms. If the Customer does not agree to these Terms, neither the Customer nor its representatives may access or use the Services.

1.3 We are Trusted Media Limited. Our company number is 08153782. Our VAT number is 153 0955 17. Our registered office address is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. You can contact us at hello@ewan.ai and visit our website https://www.ewan.ai.

1.4 Your legal rights will vary based on whether you are a business or a consumer. These Terms will specify which clauses apply exclusively to businesses or consumers.

1.5 You will be considered a business if you are purchasing products or services primarily for use in your trade, business, craft, or profession, even if you are an individual.

2.1 Customer - means a visitor/user or customer using the Website;

2.2 Social media - means any online platform through which we share content;

2.3 Template - means a document template provided by Ewan through the Website;

2.4 User - means a visitor/user or customer using the Website;

2.5 We, us, our and ourselves - means Ewan;

2.6 Website - means https://ewan.ai and the associated web pages;

2.7 Working day - means any day except Saturday, Sunday, or a public holiday in England;

2.8 you and your - visitor/user or customer using the Website.

3.1 These Terms create a legally binding agreement between the Customer and Ewan.

3.2 A person means an individual, a firm or a company (whether or not having a separate legal identity from its members or owners).

3.3 The meaning of the words that come before "include," "including," and similar expressions should not be restricted. Ewan wants to ensure that any preceding text is not limited by these terms.

3.4 Ewan has the right to assign, transfer, subcontract, or deal with its rights or obligations under these Terms. The Customer is not allowed to assign, transfer, subcontract, or deal with any of their rights or obligations under these Terms without express written consent from Ewan.

3.5 These Terms govern the use of the Services available on our website, whether free or paid, and establish a binding agreement between Ewan and the Customer.

3.6 We reserve the right to make changes to these Terms in our sole discretion. For Services provided free of charge, changes will apply from the date of the update. Charges will apply from the date of purchase or renewal.

3.7 If the Customer and Ewan have separate negotiated terms for a purchase that conflict with these Terms, the Bespoke Terms will prevail.

3.8 We collect personal data from Users when accessing our website and purchasing Services. As the controller of this data, we follow our Privacy Policy for reference.

3.9 These Terms shall apply to all Services provided by Ewan to the Customer, and shall prevail over any other terms (including those proposed by the Customer).

3.10 These Terms shall not prohibit Ewan from entering into comparable agreements with third parties, or from independently creating, utilising, marketing, or licensing documentation, products, and/or services that resemble those offered under these Terms.

3.11 These Terms are the sole agreement between the Ewan and the Customer, superseding all previous agreements, oral or written, regarding their subject matter. The Customer consents to these Terms entirely and acknowledges that Ewan bears no responsibility for any unmentioned statements or guarantees. The Customer may not claim any wrongdoing or negligent misrepresentations outside of these Terms, except for in fraudulent cases.

3.12 Unless explicitly stated in these Terms, Ewan will not accept any changes to them unless they are in writing and signed by Ewan.

3.13 The parties agree that Ewan does not establish any partnerships or joint ventures or authorize any party to act as an agent for another party. Additionally, no party is authorised to make any commitments or enter into any agreements on behalf of another party.

3.14 All notices under these Terms must be in writing or email and sent to the other party's address. Users should refer to the User Information for the customer's address. Letters sent within the UK will arrive in three business days, excluding public holidays. Emails will be deemed delivered on the same or next business day depending on the time of sending.

3.15 A reference to Ewan statutory provision includes all subordinate legislation made under it. The statute or statutory provision mentioned is also seen as amended, re-enacted, or extended over time. This ensures that all related legislation is covered by the reference to the original statute or statutory provision.

3.16 If any clause in these Terms (or part of a clause) is or becomes illegal, invalid or unenforceable under applicable law, but would be legal, valid and enforceable with modification, it will apply with such modification to make it enforceable. The parties will seek to negotiate a replacement provision to ensure the original intent of these Terms is maintained. Ewan respects applicable laws and is committed to complying with them.

3.17 Any failure or delay by either party to exercise a right or remedy under these Terms, whether provided by law or equity, shall not prevent or restrict the further exercise of said right or remedy. The non-exercise of any right or remedy by either party shall not be construed as a waiver thereof. In addition, no partial exercise of a right or remedy shall limit or hinder the exercise of that right or remedy wholly and completely in the future.

3.18 After one year from the date of a claim's origination, the Customer may not bring any action, proceeding, or claim against Ewan or any of its affiliated group companies.

3.19 Apart from any company affiliated with Ewan, nobody else can enforce the provisions of these Terms, unless a provision expressly or by implication gives a benefit to that person.

4.1 We offer both legal documents and business services.

4.2 We are not a legal or other professional practice. All material, information, content, or similar on the Website and our Social Media Pages, including that provided in connection with any services we offer, is for general information purposes only and is not intended to constitute legal, accounting, or any other type of professional advice.

4.3 It cannot and should not be relied upon as such. If you require professional advice, you must obtain it from an appropriately qualified professional before taking or refraining from any action, particularly before purchasing any products or services available or advertised on the Website. We shall have no liability for any claims or losses that arise due to your non-compliance with this clause.

4.4 Ewan is not a registered legal services provider with the UK's Solicitors Regulation Authority or any other regulatory body. Therefore, you will not have access to certain protections and increased liability limits. It is advisable to seek legal advice from a licensed solicitor, especially if your business is at risk.

4.5 We can give you extra help and insights while using the Templates and services provided by Ewan. Please note that this information is for educational purposes only and should not be considered legal advice. Ewan is not accountable for any actions you take based on this guidance.

4.6 Information related to Templates is not a substitute for legal advice provided by a lawyer. If you decide to use our Services, please keep in mind that we cannot be held responsible for ensuring that any Template provided by Ewan (or any guidance or information offered as part of the Services) meets your specific needs and requirements.

4.7 We cannot be held responsible for any loss or damage you may incur while using Templates (or any guidance or information provided through our Services).

4.8 We cannot be held responsible for verifying that any Templates created through Ewan are properly executed and complies with relevant laws and regulations.

4.9 We cannot be held responsible for any failure by you or anyone else to enter into an agreement related to your use of our Templates (or any guidance or information provided through our Services).

4.10 We cannot be held responsible for any incorrect use of Template (or any guidance or information provided through our Services).

4.11 Some of our services at Ewan involve offering Templates for various legal documents, including agreements, policies, notices, statements, certificates, letters, resolutions and more. We aim to provide accurate, complete and up-to-date Templates, although we do not provide any express or implied warranties, representations or guarantees regarding the accuracy, completeness, or currency of the Templates or any related guidance or information.

4.12 You are entirely responsible for securing and backing up your content.

4.13 Our Services expressly exclude: Guidance on the suitability or adequacy of any Services (including, but not limited to, any company you may acquire from us for your intended purposes), Auditing of your financial records, Legal consultation, Tax consultancy, Accountancy advisory services, Submission of annual accounts ( with the exception of filing dormant company accounts (DCA) at Companies House), Any additional services not explicitly stated or Provision of legal counsel.

4.14 We commit to executing our service with due diligence and proficiency.

4.15 Entities registered as Scottish Limited Partnerships are ineligible for our Services. Any related transactions will be nullified and reimbursed.

4.16 We maintain the position to revise, modify, or discontinue our offerings, partially or wholly, without forewarning or justification. Such actions shall not incur any obligation on our part. This encompasses, but is not confined to, scenarios where legislative alterations render, or may render, any aspect of our offerings illicit, or would significantly elevate our exposure to risk.

4.17 Intermediaries procuring any documentation or prototypes from us must ensure compliance with the Legal Services Act 2007 during preparation. The onus of verifying and assessing the legality of such actions rests solely with you.

4.18 We emphatically endorse seeking autonomous counsel prior to engaging our offerings. Should you have yet to obtain such guidance, we implore you to defer any acquisition until you have done so. We shall not be held accountable for any repercussions or detriments arising from your failure to procure appropriate counsel.

4.19 Comprehensive details regarding our offerings are accessible on designated sections of our online platform. It is your responsibility to thoroughly peruse and comprehend this information before committing to any acquisition. In instances of discrepancy between the particulars or pricing of the offerings and these stipulations, the content on our online platform shall take precedence.

4.20 In cases where our offerings allude to external collaborators, or we furnish advertisements, recommendations, promotions, hyperlinks or comparable elements pertaining to services rendered by external collaborators, the terms and conditions of said external collaborators shall apply. It is incumbent upon you to scrutinise these fully before proceeding. We absolve ourselves of any liability concerning services provided by external parties, and any recommendations or similar are extended solely for your convenience. Further information about our external collaborators can be found on our online platform.

5.1 When placing an order for supplementary offerings, it's crucial to thoroughly review and comprehend all pertinent details beforehand. Should any queries arise, we strongly advise reaching out to our team. Whilst we strive for prompt responses, we cannot guarantee immediate feedback in every instance. Thus, it remains your duty to seek clarification on any aspects of the services you intend to purchase prior to finalising your order.

5.2 Any orders submitted via our online platform are considered a proposal to acquire our services, contingent upon these conditions and our acceptance. We reserve the right to decline any order without explanation. In such cases, we shall inform you of our decision, but bear no responsibility beyond refunding any fees already paid for the cancelled order.

5.3 Our services are provided solely on the basis that you have furnished us with comprehensive and accurate instructions, along with the requisite authority to execute them lawfully. You affirm that you possess this authority and that all information provided is precise, thorough, and truthful. You assume full responsibility for any delays or rejections resulting from inaccuracies or omissions. Should we incur losses due to a breach of this warranty, you agree to indemnify us against all consequent liabilities, penalties, fines, or expenses.

5.4 For our Pre-Submission Assessment service, please note that this does not encompass a review of documents uploaded to our website. It is your responsibility to ensure these documents are complete, compliant, and accurate prior to submission.

5.5 You hereby authorise us to submit the necessary statutory forms to Companies House on your or your company's behalf, as an authorised representative, to implement the services you've ordered. Should any services be terminated or expire due to non-payment, you will be held liable for any costs arising from this failure to pay.

6.1 The cost of our Services is listed under each service option on our Website. All prices are exclusive of VAT, which shall be applied at the current rate on the day of transaction.

6.2 Generally, payment is collected at the point of order placement. However, certain Services involve regular instalments requiring ongoing payment authorisation.

6.3 Prior to order confirmation, the total cost, including VAT (where applicable), will be visible in your basket.

6.4 For renewable Services, should Companies House increase their fees on or before your application/filing date, we reserve the right to recover this increase by charging the card on file. This will occur before the relevant submission date and will apply to all subsequent renewals, being added to your subscription cost at the next renewal period.

6.5 For one-time Services, any increase in Companies House fees will be passed on to you. We will charge the difference between the fee at purchase and at submission, using the card details we have on record.

6.6 These clauses apply to all Services, regardless of whether they are stated to include the Companies House fee. Where Services are expressed as inclusive of this fee, it refers to the fee at the time of purchase, and we retain the right to charge any subsequent increases as per the aforementioned terms.

6.7 Should we fail to receive payment for any fee increase, we are not obligated to provide the remaining Service and bear no liability whatsoever.

6.8 VAT rate changes between order and supply dates will be adjusted accordingly, unless full payment has been made prior to the rate change taking effect.

6.9 In cases of payment collection failure, we may impose interest on the outstanding amount at 4% per annum above the Bank of England base rate, or 4% per annum for periods when the base rate is below 0%. This interest accrues daily from the due date until full payment is received.

6.10 We maintain the right to modify service prices without prior notice or explanation. While we strive for accuracy in pricing on our website, in the event of a significant error, the transaction will be voided, and you will receive a full refund.

6.11 Business clients must settle all amounts in full, without any deduction, counterclaim, or withholding (except as required by law).

6.12 By accepting these terms, you grant us continuous payment authority for the card used in the original purchase (or an alternative if provided) for: (i) Services upon service period expiry, (ii) Postage and handling fees and (iii) Recovery of any Companies House fee increases as outlined previously.

6.13 Ewan offers Trial Offers for new customers who provide valid payment information. By starting a Trial Offer, you'll automatically be enrolled in a paid membership and authorize us to charge your payment method a recurring fee. You may purchase additional Services or upgrade to a paid membership during the Trial Offer period. Prices may change, but we only increase costs for future memberships.

6.14 If you've signed up for a free trial of Ewan, you will be charged automatically at the end of the trial or when your membership renews. Make sure to cancel or downgrade your membership if you don't want to be charged. You have the ability to downgrade a paid membership to a free account anytime.

6.15 For uninterrupted service and easy purchase of additional products, we will securely store and update your payment method on file. If we fail to charge your payment method, we reserve the right to downgrade your plan or suspend your membership until we can charge you again. You are responsible for keeping your billing information up to date on Ewan.

6.16 We aim to ensure your complete satisfaction with Ewan. For any issues, billing errors or if you're unhappy, please contact our Customer Service Department. You can email us at hello@ewan.ai. We'll promptly resolve the issue and offer a refund or credit for future use if appropriate.

6.17 When getting in touch, please provide details about your purchase from Ewan to help us ensure your satisfaction. For refunds, requests must be made within 30 days of purchase. To request a refund for an annual membership, email hello@ewan.ai.

6.18 We don't offer refunds for payments to third parties involved in processing your order. Refunds are not applicable for incorporated or tax preparation services, commenced/completed services, or annual plans after 30 days. Annual plans automatically renew, contact us to cancel.

6.19 Please be aware that downgrading your membership with Ewan may result in fees to cover charges incurred by Ewan or its agents on your behalf. Failure to make timely payments may lead to a downgrade without prior notice. However, your ability to access the documents you created through the service will not be affected. If you need assistance, please contact hello@ewan.ai for support.

6.20 If you use the free trial for Ewan, you agree to these Terms. You can use the Services for your own business purposes only, including creating documentation for your clients. The free trial is non-exclusive, revocable, and non-transferable unless otherwise agreed. You must comply with the applicable entitlements, scope of use, and restrictions.

6.21 Unless stated otherwise in writing, the Customer is allowed only one free trial sign-up and registration on the free trial Effective Date with Ewan. This means the Customer cannot make use of multiple free trials or register for additional Trials beyond the Effective Date.

6.22 We may offer a free trial, but we have no obligation to do so and may end it at any time without notice. We can update or add terms to the free trial at our discretion (by updating our website, these Terms, or the Pricing), and you will be notified.

6.23 The current fees for our Subscriptions are available on our website. Check out the ("Pricing") section on Ewan's website for the complete details.

6.24 All fees stated in the Pricing (and any other amounts due to Ewan under these Terms or for the Services) must be paid in UK pounds. These fees cannot be cancelled or refunded. VAT is included in the fee.

6.25 If payment of any fees is not received by the Ewan team on time, we may suspend some or all access to the services, until the fees are paid in full. Any unpaid fees will remain the customer's responsibility during the suspension period.

6.26 As part of signing up for our subscription, you must provide valid credit or debit card details and other contact/billing info. We'll use this to bill you for fees on the Subscription Effective Date and each subsequent renewal. By providing this info, you authorize us to use and bill your payment card.

6.27 For payment transactions, we may use external payment service providers such as Stripe. Stripe has its own terms of service that govern payments you make to + publicRuntimeConfig.product.name + through the Stripe Agreement. Please read Stripe's terms of service carefully before making any commitment to make a payment, as we are not responsible for any disputes regarding the Stripe Agreement.

6.28 The Customer must pay all Fees using a credit or debit card unless agreed otherwise. Ewan has the right to automatically collect payments from the Customer's Payment Card for any Fees. If payment cannot be collected, we may invoice the Customer for the Fees, due immediately.

7.1 The Customer agrees that they will not permit or tolerate any account of Ewan to be shared by more than one user. Therefore, the Customer agrees that individual user passwords related to their access and use of Ewan will not be shared with any other individual. In the event that an account is reassigned to another individual user, the previous user will no longer have the right to access or use the account. The customer is responsible for ensuring compliance with the terms of this agreement.

7.2 The customer agrees to allow Ewan to conduct periodic audits of their use of the Services, including access by any Users, to ensure compliance with these Terms.

7.3 The maximum number of users authorised to access and/or use a subscription or free trial shall not exceed the quantity as specified in the price list for that subscription or free trial. By agreeing to these terms, the Customer accepts this limitation. If the maximum user limit is breached, Ewan reserves the right to charge the additional fees applicable to such excess access and/or use to the customer's payment card. In case the payment card cannot be billed successfully, Ewan shall invoice the Customer for the fees due. The Customer agrees to pay each invoice within 7 days of the date of such invoice.

7.4 All users are responsible for maintaining the confidentiality and security of their user information and account details (including passwords). Users are not allowed to share their account or password with anyone else, as this would breach these terms and conditions. Each user (and the customer) must ensure that all login details, usernames, codes and passwords associated with their account are kept confidential and secure. If the customer becomes aware of any unauthorised party gaining access to any of these details, they must inform Ewan immediately in writing.

7.5 The Customer is responsible for ensuring that all information provided to Ewan within the Platform is accurate and current.

7.6 The Customer is responsible for providing all user information requested through the sign-up process or as requested by Ewan in connection with the Services.

7.7 The Customer must ensure that each User has a separate Account login with a password-protected ID, by following the steps within the Ewan platform.

7.8 The Customer represents and warrants that they are authorised to enter into these Terms on behalf of the Customer and that they are the authorised signatory of the Customer.

7.9 You are responsible for any losses resulting from the unauthorised use of your account and agree to indemnify us for any loss or damage we may incur, directly or indirectly, due to such unauthorised use.

7.10 We reserve the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if we reasonably believe you have failed to comply with any of these Terms.

8.1 You can only use our services if you comply with your local laws. Using Ewan does not authorize you to violate your local laws. By using our services, you are responsible for ensuring that you and anyone else using your account comply with applicable laws. We reserve the right to terminate your account if you violate this provision.

8.2 In connection with any legal matter, Ewan have the sole discretion to determine if it is frivolous, immaterial, or illegal in nature. You are prohibited from using Ewan for such matters.

8.3 Any legal matter involving an adverse interest of Ewan, its subsidiaries, affiliates, directors, officers, agents, employees, or service providers should not be supported by our platform.

8.4 You are prohibited from using Ewan in any legal matter that, as determined by us that lacks sufficient merit or has been raised an excessive number of times without a change in circumstances.

8.5 You are prohibited from using Ewan in any legal matter for which you have retained legal representation.

8.6 As a user of Ewan, you shall refrain from utilising the platform for legal matters that pertain to the laws of countries outside the UK. Our services are designed to adhere to UK regulations, hence, we cannot ensure compliance with foreign legal requirements.

8.7 You are prohibited from conducting, facilitating, authorising or permitting any text or data mining or web scraping activities related to our Website or any associated services. This includes the use of (or the permission, authorisation or attempted use of) any automated device, program, tool, algorithm, code, process or methodology, such as "robots", "bots", "spiders" or "scrapers", to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed through it.

8.8 You must not employ any automated analytical techniques designed to analyse text and data in digital form to generate information, including but not limited to patterns, trends and correlations. You must not access any information that we have not intentionally made available to you via purchased subscription. Reselling of our content requires prior written permission from Ewan. Your use of our services does not entitle you to redistribute our content.

8.9 You must not abuse our Website by knowingly or recklessly introducing malicious or technologically harmful material, including but not limited to viruses, trojans, worms, and logic bombs. Any attempt to gain unauthorised access to our Website, its hosting server, or any connected server, computer or database is strictly forbidden. You are prohibited from launching denial-of-service or distributed denial-of-service attacks against our Website. Violation of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the appropriate law enforcement authorities and will cooperate fully by disclosing your identity to them. Should you breach this clause, your right to use our Website will be immediately revoked.

9.1 Should you desire to utilise any content from our site in a manner not specified previously, please contact us for permission.

9.2 You are welcome to create links to our site as long as they don't imply our endorsement or any partnership unless explicitly stated.

9.3 Please ensure that you own the website on which you intend to establish a link to our site.

9.4 We maintain the authority to revoke permission for linking at any moment, without the need to notify or incur liability.

9.5 These Terms do not govern your interaction with linked websites. We advise you to carefully review the terms and conditions and privacy policies of any third-party sites you visit. Your use of any linked website is at your own risk.

9.6 Some services advertised or made available via our website are provided by third parties. By using any product, service or functionality originating from our website domain, you acknowledge and consent to our sharing of your information and data, including personal data, with any third party with whom we have a contractual relationship to provide the requested product, service or functionality.

9.7 We do not control linked websites and are not responsible for their content. This includes, but is not limited to, any links within a linked website, changes or updates to a linked website, or the handling of your personal information on any linked website. We bear no responsibility for any webcasting or other form of transmission from linked websites.

9.8 Our website, particularly our blog articles, may feature links, buttons and banners directing you to external resources and websites of potential interest. The inclusion of any link does not imply our endorsement of the site or any affiliation with its operators. Nor should it be interpreted as encouragement to purchase or use any third-party products or services. We provide these links solely for informational purposes and your convenience.

10.1 We will provide services to print and post documents according to customer instructions received from you via our online Platform.

10.2 You shall provide us with the content and information needed for printing and posting of documents and you shall take full responsibility for the accuracy of that content and information provided by you.

10.3 You shall be solely responsible for the content of the document you request to have printed and posted.

10.4 We will not be responsible for any damage or delays caused by incorrect, outdated or incomplete information that you provided to us.

10.5 Prices for printing and posting of documents are as posted on our website.

10.6 We will take all reasonable steps to ensure that the requested documents are printed and posted on time and in accordance with the customer instructions received.

10.7 We are not liable for any direct or indirect damages you.

11.1 The Content on the Service is provided for informational purposes only. The Content is not intended to be a substitute for legal advice from a qualified lawyer. Users should consult with an lawyer before taking any action based on the content.

11.2 We make no representations or warranties about the accuracy, completeness, or timeliness of the Content. Ewan disclaims all liability for any loss or damage arising from the use of the Content.

11.3 User agrees to indemnify and hold Ewan harmless from any and all claims, damages, losses, costs, and expenses (including reasonable lawyer' fees) arising out of or in connection with User's use of the Service.

11.4 Ewan may terminate User's access to the Service at any time for any reason.

11.5 Despite our best efforts to ensure the accuracy of the information provided by our A.I. Lawyer product, we cannot guarantee its accuracy. Legal information is complex and constantly changing; therefore, you should always consult with a qualified legal advisor to ensure that you have the most up-to-date and accurate legal information.

11.6 Responses are based on the data available and may not reflect the current legal developments.

11.7 You agree not to hold Ewan liable for any decisions made based on the information provided by the AI.

11.8 You agree that use of the AI does not create a lawyer-client relationship.

11.9 You agree that the AI's response is general in nature and may not be applicable to your specific circumstances.

11.10 You agree that the AI's response is preliminary and not necessary a definitive solution to your legal queries.

11.11 You agree that the AI is intended for informational purposes only and is not a substitute for professional legal judgment.

11.12 You agree that the AI's response is not legally binding and is for personal use only.

11.13 You agree that the AI may not fully grasp the nuances of your legal situation.

11.14 You agree to review and critically assess the AI's information before taking any action.

11.15 You acknowledge that use of the AI is at your own risk and responsibility.

11.16 You understand that sometimes the response may be incorrect.

12.1 Without limiting its other rights or remedies, the Customer or Ewan may terminate any Services with immediate effect by giving written notice to the other party if such other party commits a material breach of these Terms and fails to remedy such breach within 30 days of receipt of notice in writing of such breach;

12.2 Or, such other party is or becomes insolvent (or bankrupt) or suffers any similar action in any jurisdiction;

12.3 Or, a court order is issued or documents are filed with a court for the appointment of an administrator to manage the affairs, business, and/or property of such other party or notice of intention to appoint an administrator is given by such other party, its directors, or a relevant agent;

12.4 Or, a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up or bankruptcy of that other party other than solely for the solvent amalgamation of that other party with one or more companies or the solvent reconstruction of that other party;

12.5 Or, a receiver is appointed for any of such other party’s assets or performance, or if circumstances arise that entitle a court of competent jurisdiction or a creditor to appoint a receiver of such other party.

12.6 Upon termination or expiration of a Service or a free trial for any reason Ewan shall require that the Customer (and all Users) cease operation, access and use of that Subscription or Free Trial (and of all related materials and information);

12.7 Additionally, the Customer shall return any and all materials and information related to that Subscription or Free Trial to Ewan;

12.8 Additionally, any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination which existed at or before the date of termination shall not be affected or prejudiced;

12.9 Additionally, the licenses and rights granted to the Customer under (and/or in connection with) that Subscription or Free Trial shall immediately terminate;

12.10 Additionally, the Customer shall immediately pay all of the outstanding Fees and other amounts due to Ewan in respect of that Subscription or Free Trial.

13.1 Ewan has full ownership of its products and services, including all intellectual property rights related to software, text, images, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, articles, and document templates.

13.2 You are not permitted to reproduce, modify, enhance, translate, decompile, disassemble, reverse engineer or create derivative works of any of Ewan' products and services, unless it is for personal use. Copying, selling, licensing, sublicensing, renting, leasing, distributing, publicly displaying, publishing, adapting or editing any of Ewan' products or services is also forbidden.

13.3 Unless otherwise agreed in writing, Ewan does not offer professional services like implementation or training as part of the Ewan Services.

13.4 The Customer grants Ewan permission to use their trade name and logo for advertising purposes on our website and other marketing materials.

13.5 It is also prohibited to circumvent or disable any security or technological features present in Ewan' products or services. The Service Content, which includes legal forms, documents, guidance and any other content found on Ewan' services, has been copyrighted to Ewan. The design, selection, text, graphics, and arrangement of the Service Content are the exclusive property of Ewan.

13.6 Any trademarks seen on our platform that relate to third-party products or companies remain the property of their respective owners. These trademarks or any other trademarks presented on our platform should not be interpreted as granting users any license or right to use them. Any goodwill created by the use of Ewan' trademarks is reserved solely for the company's use.

13.7 Users cannot use or copy Ewan' trademarks without specific written consent, and any third-party trademarks seen on our platform are the property of their respective owners. As the company that owns and operates the Ewan platform, we have the exclusive right to benefit from any goodwill achieved through the use of our trademarks.

13.8 Reproduction or unauthorised duplication, utilization, safekeeping, exhibition, or dissemination of forms, articles, papers or any other materials downloaded or copied from our Service is strictly prohibited. These materials are intended solely for your personal or business use. The resale or distribution of Ewan materials is strictly prohibited without the prior written consent of Ewan. All rights not explicitly granted in these Terms are reserved by Ewan.

13.9 This section will endure after the Term, any Subscription(s), or any Free Trial(s) expiration or termination.

13.10 Ewan will not take ownership of any information provided by the Customer, including Customer Data, but will be granted a license to use, sublicense, and distribute any Customer Data to provide our Services and fulfill our obligations.

13.11 All intellectual property rights in Ewan Services and any intellectual property rights arising from the Services are owned by Ewan and its licensors. This includes all intellectual property rights relating to usage data, suggestions, enhancement requests, recommendations, corrections or feedback submitted by users.

13.12 The trademarks Ewan are protected and owned by Ewan and are displayed on our platform. Any use or reproduction of these trademarks, in part or in whole, is strictly prohibited without our prior written consent. The service mark, trademark, and trade dress of Ewan are unique to our platform and may not be imitated or replicated without our permission.

13.13 Upon your adherence to these Terms, you are given a restricted, non-transferrable, non-exclusive, and revocable consent to use the Services as they are supposed to be employed. As a registered Ewan user, you are considered the proprietor and have complete authorisation to possess electronic or physical duplicates of documents you produced on Ewan for your personal records.

13.14 By posting user content on Ewan that is intended for public viewing, you hereby grant Ewan and its subsidiaries a fully sublicenseable, irrevocable, non-exclusive, royalty-free, perpetual, and worldwide right to utilize, modify, reproduce, publish, translate, create derivative works, distribute, display, and perform said content.

13.15 If you choose to share feedback or suggest changes to our services, we may employ said submissions without any obligation or remuneration to you. Additionally, you comprehend and agree that Ewan is authorised to aggregate and employ anonymized personal information obtained from you and from other users and user-generated documents for the purposes of developing, marketing, improving, and researching its services.

13.16 These Terms do not grant users, including the Customer, any rights or licenses to the Ewan Services, Template Documents, or any other content provided by Ewan.

14.1 Ewan shall not be held liable to the Customer for any breach of these Terms if Ewan is unable to perform its obligations due to events outside of its control, including but not limited to pandemics, strikes, infrastructure failures, acts of nature, war, government orders, accidents, equipment breakdowns, and supplier/sub-contractor defaults.

15.1 We provide all of the Services on an "as is" basis only, and we do not warrant that your use of the Services will be uninterrupted or error-free. The Customer acknowledges and agrees that the existence of interruption(s) and/or error(s) in the Services shall not constitute a breach by Ewan of these Terms; or the Services will meet your requirements.

15.2 We warrant and agree that: we have and will maintain all necessary licenses, consents, and permissions necessary to provide the Services to you under these Terms; and we will comply with all applicable laws and regulations with respect to our obligations under these Terms.

15.3 All warranties, representations, conditions and all other terms implied by statute and/or common law are, to the fullest extent permitted by law, excluded from these Terms.

15.4 This clause shall survive expiration or termination of: these Terms, any Service(s), and any Free Trial(s)

16.1 We reserve the right to alter or eliminate (temporarily or permanently) the Website, or any portion thereof, including any and all products, services, or prices, without prior notification. By accepting these Terms, you acknowledge that we shall not be held liable to you for any such alterations or eliminations that may occur. Whilst we shall make reasonable efforts to maintain the Website's availability, it is subject to ongoing updates and enhancements.

16.2 We make no representations, guarantees, warranties or undertakings of any nature regarding the information, content or materials provided on the Website. This includes, without limitation, as to the quality, accuracy, completeness, and reliability of the information. Although we strive to update the Website regularly, we cannot guarantee that information will be accurate, complete, and current at all times. We may revise this information as necessary, and all information on the Website is subject to such modification from time to time without notice.

16.3 We do not warrant or represent that content accessible on or through our Website is suitable for use or available in jurisdictions other than England and Wales.

17.1 “Confidential Information” means proprietary or confidential information that is labelled or identified as such by the party to whom it belongs (“Disclosing Party”) or that reasonably ought to be regarded as confidential, including, but not limited to, financial, business, or technical information, inventions, or processes, and all other information (written, oral, digital, or other media) that has been disclosed to or obtained by the other party (“Receiving Party”).

17.2 Importantly, Confidential Information does not include information that: (i) is publicly known through no act or omission of the Receiving Party; (ii) was in the Receiving Party’s lawful possession prior to disclosure by the Disclosing Party; (iii) is lawfully disclosed to the Receiving Party by a third party without restriction on disclosure; (iv) is independently developed by the Receiving Party without any reference to or use of Ewan’s Confidential Information; or (v) is required to be disclosed by law or by a regulatory body or court of competent jurisdiction.

17.3 Both parties agree not to disclose any confidential information related to the business, affairs, customers, clients, or suppliers of the other party at any time and for two years following the termination or expiry of the Services, except as allowed below or, in our case, where such confidential information includes personal data, in line with the Privacy Policy

17.4 Confidential information of the other party may be disclosed to employees, officers, representatives, contractors, subcontractors, or advisers who need the information to fulfil obligations to deliver Services. It is the responsibility of each party to ensure that these individuals comply with this section; and to disclose information as required by law, a court of competent jurisdiction, or any governmental or regulatory authority.

17.5 Neither party shall use the other party’s confidential information for any purpose other than to meet their obligations in relation to the Services.

18.1 We shall not bear responsibility for any delays, failed deliveries, losses or damages stemming from data transfer across communications networks, including the internet. The Customer acknowledges that the services may be subject to inherent limitations and issues associated with such networks.

18.2 The Customer assumes full accountability for outcomes derived from utilising the services, whether directly or via a user, as well as any conclusions drawn therefrom. Our organisation disclaims liability for losses or damages resulting from errors or omissions in information provided by or on behalf of the Customer or any user in relation to the services, or from actions taken by our organisation at the direction of the Customer or any user.

18.3 Whilst we strive to provide accurate and reliable services, it is crucial to note that our offerings may not align perfectly with your specific requirements, including any legal or regulatory obligations you might have. The onus lies solely on you to ensure our services meet your needs.

18.4 Our aggregate liability to the Customer arising from or in connection with these terms shall be capped at either the fees paid by the Customer to our organisation within the 12 months immediately preceding the date of the claim, or £100 if no fees have been paid.

18.5 We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally restricted.

18.6 The Customer concurs that the services, including any content accessed under a subscription, have not been tailored to meet their particular needs. You bear sole responsibility for determining whether the services fulfil your requirements.

18.7 This clause shall remain in effect following the expiration or termination of these terms, any subscriptions, and any free trials.

18.8 References to liability encompass all forms of liability including contractual liability, tort (including negligence), misrepresentation, restitution, or otherwise.

18.9 Subject to the aforementioned, our total liability to you regarding a breach, or any representation made in connection with our service provision, whether in contract, tort (including negligence), statute or otherwise, shall be limited to the greater of £100 or the total annual fees paid for the Services and any Additional Services, excluding Companies House filing fees and postage costs.

18.10 We categorically exclude the following types of losses: profit, loss, sales or business loss, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data, or information, loss of or damage to goodwill, and indirect, special or consequential loss.

18.11 To the fullest extent permissible by law, we disclaim all implied conditions, warranties, representations, or other terms that may apply to our Services and Additional Services.

18.12 Throughout the service provision, you may encounter additional caveats and disclaimers, along with a summary of any assumptions we've made to deliver the Services or aspects thereof. These caveats and disclaimers shall be binding, and we shall not be liable for any losses you incur due to failure to fully read and consider them.

18.13 We, including our agents, employees, contractors and subcontractors, shall not be held responsible for any losses, direct or indirect, incurred by you or any third party in relation to the use, inability to use, unsuitability of, reliance on or errors in any template, document or other material available in connection with the Services and/or through our Website. This also applies to any alteration, addition, completion or filing of such materials by you or any third party.

18.14 We shall bear no responsibility for errors or omissions in documents uploaded or not uploaded to our Website by you, or for any such documents subsequently rejected by Companies House.

18.15 In instances where we employ third-party services or suppliers to provide the Services, including but not limited to third-party electronic filing facilities and ID verification providers, we shall not be liable for any losses whatsoever incurred by you due to delay, failure, errors or otherwise in respect of any of these third-party services.

18.16 We shall not be held accountable if we utilise information you have provided to us.

18.17 Furthermore, we shall not be liable for any errors or omissions in documents we have prepared for you in the provision of Services, where you have supplied incorrect or erroneous information to us, and we have acted in reliance on that information.

19.1 You warrant and represent to us that, if you have provided us with personal data relating to a third party: (a) you have secured all necessary and appropriate consents and notices to enable lawful transfer of such personal data to us, and (b) that you have brought to the attention of any such third party the Privacy Policy available on our Website or have otherwise provided a copy of it to the third party. You agree to indemnify us in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.

19.2 We hold your confidentiality in high regard and take the protection of your personal data very seriously. We do not sell or make your data available to any third party without your prior consent.

19.3 For the purposes of applicable data protection legislation, we will process any personal data you have provided to us in accordance with our Privacy Policy available here. You must review our Privacy Policy in full before using the Website or purchasing any products or services. If you have any queries about the manner in which we process personal data, or your rights in relation to such processing, please contact us.

19.4 You must ensure that all personal information provided to us is up to date and correct. You may alter or update any personal information provided to us as part of registration on the Website at any time by logging into your account.

19.5 Data controller refers to an entity that (either alone or jointly or in common with other entities) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

19.6 In the case of Ewan, it is the data controller as it determines the purposes for which, and the manner in which, any personal data are processed or will be processed. This includes being responsible for the destruction of data when no longer relevant. Individual members of staff or students who process data on behalf of Ewan are data users and must ensure that personal data is processed in accordance with the Data Protection Principles.

19.7 Data processor, in relation to personal data, means any person (other than an employee of the data controller) who processes data on behalf of the data controller.

19.8 For Ewan, a data processor is any person or organization that processes data or disposes of confidential waste on behalf of the entity. This often includes suppliers of software and services that Ewan uses.

19.9 We have a legal obligation to include certain mandatory terms in our contracts or agreements with these suppliers to govern their responsibilities for data security. Additionally, it is necessary for us to conduct due diligence on these suppliers.

19.10 The General Data Protection Regulation (GDPR) 2016, sets out the Data Protection Principles that apply to Ewan. In summary, these principles state that personal data should be processed lawfully, fairly and in a transparent manner; collected for specified, explicit and legitimate purposes; adequate, relevant and limited to what is necessary; accurate and where necessary kept up to date; kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which those data are processed; and processed in a manner that ensures appropriate security of the personal data.

19.11 Accountability is central to GDPR, and Ewan is responsible for complying with the principles and must be able to demonstrate this to data subjects and the regulator.

19.12 Further details are given on the website of the Office of the Information Commissioner.

19.13 A data subject is an individual who is the subject of personal data - that is, the individual whom particular personal data is about. The Act does not count as a data subject an individual who has died or who cannot be identified or distinguished from others.

19.14 Fair processing notices, sometimes called privacy statements or collection texts, are the "small print" that appear on forms used to inform the data subject how their data will be processed.

20.1 These Terms and any dispute arising from them will be governed by and construed in accordance with the laws of English law. Both parties agree that any claim or dispute will be solely heard in the courts of English law. This includes disputes regarding formation, subject matter, and non-contractual claims.

20.2 For business entities, these Terms, their subject matter, and their formation (including any non-contractual disputes or claims) are governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

20.3 We mutually agree that the courts of England and Wales shall have exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also initiate proceedings in Northern Ireland. Similarly, if you are resident in Scotland, you may also bring proceedings in Scotland.

21.1 This clause is relevant where these Terms specifically or implicitly require the service of notices but does not apply to the service of any legal documents or, if applicable, any arbitration or alternative dispute resolution documents.

21.2 All notices must be in written form and in the English language; be signed by or on behalf of the party issuing it, with an email signature being acceptable; be sent using one of the methods listed in the following paragraph; and be considered received as outlined subsequently.

21.3 Notices can be sent by first class pre-paid post or hand delivery, ensuring the letter is addressed as follows: The Directors, Trusted Media Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, or to the email address hello@ewan.ai.

21.4 Notices will be considered received if delivered by hand, at the time the notice is left at the address; if sent by pre-paid first-class post, at 9.00am on the second Working Day after posting; if sent by email, at the time of transmission as recorded on the sender’s device, provided it was sent to the correct email address and no error or undeliverable message was received.

21.5 If deemed receipt would occur outside business hours in the place of receipt, it will be delayed until business hours resume. In this clause, business hours are defined as 9.00am to 5.00pm Monday to Friday, excluding public holidays at the place of receipt.

21.6 Both parties may change the contact details for notices by giving the other party notice. The change will take effect for the notified party at 9.00am on the later of: the date, if any, specified in the notice as the effective date for the change; or five Working Days after the deemed receipt of the notice.

22.1 When it comes to the Services you order via the Website, email, or phone, we will not be responsible for any delay or inability to meet our obligations if it is due to events or conditions beyond our control. Such events include, but are not limited to, natural disasters, strikes, lockouts, pandemics, accidents, war, acts of terrorism, fires, or failures in any communication, telecommunication, or computer system. If such an event occurs, we will be allowed a reasonable extension to meet our obligations (if we have any obligations) to you.

22.2 Should such an event happen, we will inform you as soon as possible. If the event lasts for more than 14 Working Days, either you or we can cancel the Services. If you have prepaid for Services that have not yet been delivered, you will receive a full refund from the cancellation date. If some Services have already been provided, you must still pay for those Services.

22.3 This clause does not apply to, and a Force Majeure event does not include, an increase in Companies House fees.

23.1 When purchasing our Services, if you fail to supply a valid company authentication code, we reserve the right to terminate the Services immediately, as this prevents our ability to perform obligatory annual checks under the Money Laundering Regulations. You will not be eligible for a refund for any cancelled services.

23.2 We have a duty to periodically perform due diligence on our clients, which include companies and their affiliates such as officers and shareholders. If these checks reveal any illegal or unethical activities, we retain the authority to end the provided Services immediately without any obligation to compensate, including refunds.

23.3 In compliance with the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, your agreement to our Service Specific Terms authorizes us to initiate a digital ID verification process via a credit checking agency to verify your identity and address. This process may leave a footprint on your credit history, and a record of the search will be kept.

23.4 If our digital ID verification process fails to confirm your identity and address, you will be required to furnish certified copies of your identification and address documents to meet our Anti-Money Laundering standards. Non-compliance in providing these documents may lead to the termination of your services. Please refer to our ID Requirements for more details.

23.5 We adhere to 'Know Your Customer' (KYC) requirements and will request you to fill out a questionnaire detailing your company's business activities and the nature of your dealings with us. You must update us promptly if there are any changes to the information you previously provided.

24.1 Individuals who are still under the restriction of bankruptcy cannot form a limited company or become directors or company secretaries in the UK. They are, however, permitted to own shares in privately held companies limited by shares.

24.2 Once we receive confirmation from Companies House that your company has been successfully incorporated, you can begin trading immediately with your new limited company or limited liability partnership.

24.3 As specialists in online company registrations, we facilitate secure submissions to Companies House using electronic filing systems provided by third-party services. When you choose to set up a company through our services, you are agreeing to have all necessary information submitted on your behalf through these systems.

24.4 If you decide to buy our Company Formation Service, you are authorising us to submit the necessary statutory forms to Companies House on your behalf as an approved representative of your company.

24.5 Anyone under the age of 16 is not allowed to register limited companies or limited liability partnerships in the UK, nor can they serve as directors, company secretaries, or LLP members. However, they are allowed to hold shares in privately held companies.

24.6 In cases where you have either omitted necessary information, provided incorrect details, or additional details are required for us to proceed with your company's registration, we will attempt to contact you for correction or use any available information on file. If these issues are not resolved within seven days of your order, we may delete your application details without any liability or obligation for a refund.

24.7 If you need your company to be incorporated on the same day you place your order, it is advised to opt for the Guaranteed Same-Day Service available until 3pm, Monday to Friday. However, we cannot guarantee this outcome due to potential unforeseen delays, over which we have no control, and we will not be liable for any such delays.

24.8 Anyone listed on the Disqualified Directors Register is prohibited from forming a limited company or limited liability partnership in the UK. Such individuals are also barred from holding directorial or secretarial positions unless they have received specific permission from a court. Their involvement is limited to owning shares in private companies.

24.9 Upon completing your company formation through us, you will receive a Certificate of Incorporation along with all related documentation and services as outlined in your chosen package. It is your responsibility to safely store and back up all relevant documents and certificates.

24.10 It is your responsibility to ensure the availability and lawful use of your chosen company name for registration purposes.

24.11 In the event you reconsider your decision to form a company after purchasing a formation package but before submitting your company details to Companies House, we offer a partial refund. This refund will be based on the work already performed, and you must request it in writing within 14 days of purchase.

24.12 Refunds are not available once your company application has been submitted to Companies House, regardless of whether your application for company formation is accepted or rejected.

25.1 When you choose our company address services, you authorise us to manage and forward your mail. This service includes sorting all received mail and sending it on to you according to your specified preferences.

25.2 Our mail forwarding service is not available at all locations. Where this is not available, your mail will be scanned.

25.3 By purchasing our Registered Office or Directors' Service Address, you consent to the provision of our mail Service. This service includes the receipt and secure scanning of all government and court-related correspondence at our premises. You will receive notifications of these documents via, except for government-issued cheques, which are mailed to your preferred address. A digital copy of this mail is stored in your online account. Original documents are retained for seven days before secure disposal unless requested otherwise.

25.4 Should you fail to provide your company’s authentication code upon purchasing our Registered Office or Directors' Service Address, we will be unable to update your purchase details with Companies House.

25.5 Our parcel handling capabilities are restricted to items defined by Royal Mail as parcels, yet we do not accept parcels over 5kg or beyond the size limits of 500 x 500mm, as our facilities are not equipped for larger items.

25.6 If mail previously forwarded to you is returned to us, we will verify your forwarding address and re-send the mail, applying a 15% surcharge on top of the standard Royal Mail postage rates unless the error was on our part. If no response is received from you within 14 days, the returned mail will be destroyed securely.

25.7 For our Business Address Service, any mail that includes valuable items like cheques or bank cards, or is larger than A4 size, will be sent directly to your provided address. A handling fee of 15% on top of standard postage rates is applicable.

25.8 With our Business Address Service, you can request the forwarding of all original mail items within 7 days of receipt, after which unclaimed items are securely destroyed. Forwarding costs include standard postage plus a 15% handling fee.

25.9 If we use courier services to forward mail, payment is required upfront. A detailed invoice will be issued to you immediately after payment, reflecting our authorisation to charge your payment card. If costs are significant, we may contact you before proceeding with your approval.

25.10 When forwarding mail, packets, or letters via premium services like Royal Mail Special Delivery or international tracked options, we also require payment upfront. Upon payment, an itemised invoice will be sent confirming the transaction, in adherence with our service terms.

25.11 In cases where we cannot deliver an item or collect advance payment, we will reach out to you through various means for assistance. Without a response in 30 days, we may return the item to the sender or dispose of it as deemed fit.

25.12 If your account shows a negative balance, we will withhold mail until the full amount is settled, including any accrued interest. Held mail will be disposed of or returned to the sender after 30 days if the outstanding balance remains unpaid, for which you will still be liable.

25.13 By obtaining a Registered Office Address Service or Directors' Service Address from us, you must ensure that Companies House has the accurate service address, as we are not liable for any issues that arise from incorrect address updates when not part of a full incorporation package.

25.14 In the event our address services are used beyond the termination of the specified service period without renewal, the service is considered renewed, and full payment is due for the extended usage.

25.15 It is your responsibility to ensure that our registered office address is not used for general business purposes by third parties unless an active Business Address Service is in place. Failure to comply will result in the holding of any non-statutory business mail for a maximum of 30 days, after which it will be returned if a business address service is not activated.

26.1 Our Registered Office Address Service is a mail redirection service specifically for governmental and legal documents from UK authorities. This facilitates compliance with the statutory requirements outlined in section 86 of the Companies Act 2006. Please note, however, that this service does not establish a trading address and should not be utilized for VAT registration as the main business address.

26.2 Should you fail to renew the Registered Office Address Service by the anniversary of your last payment or neglect to submit the necessary ID, we will automatically and permanently redirect your company's registered office address to either your home address or another address you've provided. For non-UK residents without a UK address, we will request Companies House to detach our address using form RP07. This change will be recorded at Companies House and made publicly available.

27.1 Opting for our Directors' Service Address gives you a mail redirection facility for official correspondence from UK governmental entities and court papers. Moreover, it helps a company officer meet the statutory requirements as detailed in section 1141 of the Companies Act 2006. Please note, this service is not to be utilised as a trading address or registered as the main business address for VAT matters.

27.2 If the renewal fee for the Directors' Service Address isn't settled by the anniversary of the last payment or if the necessary identification hasn't been provided, you will be considered to have irreversibly instructed us to immediately update your service address to either your home address or another address you've given us for such updates. This updated address will then be recorded at Companies House and made available on public records.

28.1 Where a parcel is received for you and the forwarding address is outside of the UK, you permit us to open the parcel to estimate the value of the contents, before resealing the parcel, to enable us to complete the necessary CN22 customs form to send a parcel outside of the UK. In instances where we cannot accurately estimate the value of the contents of the parcel, we will contact you requesting the value of the contents and will only forward the parcel upon receiving a response from you. You warrant and represent to us that all responses you give in relation to the contents of the parcel will be true, accurate and not misleading and that the contents shall not be illegal or unethical in either the UK or the country in which the forwarding address is situated. Should we receive no contact from you within 30 calendar days regarding the value of the contents, the parcel will be returned to sender.

28.2 When purchasing our Business Address Service, you will be provided with the option of scan and email delivery or mail forwarding by post, with an email sent to you by us after purchase. Should you not reply to this email, your delivery method will be set to mail forwarding by post as default. Where a bank card is to be forwarded outside of the UK as part of this service, this will be sent by Royal Mail International Signed or International Tracked and charged at the respective rate, dependent on the service available in the country of delivery.

28.3 When you purchase a Business Address Service from us, this service provides you with a mail forwarding service from all senders other than those official government agencies which are only covered by our Registered Office Service and Service Address Service. This service does not provide you with a trading address and must not be used as the principal place of business address for VAT registration purposes.

28.4 With regards to our Business Address Services, each company can have a maximum of one other trading name, which cannot be another limited company, or a trading name associated with another limited company. Post will not be forwarded for trading names unless prior agreement has been sought and received from us, and mail for trading names we have not entered into agreement for will be returned to sender.

29.1 The phone number is intended for legitimate business use only. You agree not to use the service for any unlawful, fraudulent, or malicious activities. You must not use the service in a manner that could damage, disable, overburden, or impair the service or interfere with any other party’s use and enjoyment of the service. Any misuse of the service may result in termination of your account and further legal action.

29.2 We endeavour to provide a high-quality service but does not guarantee that the phone number service will be uninterrupted, timely, secure, or error-free. We will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from the use or inability to use the service. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

29.3 The phone number may only be diverted to a UK mobile OR landline number that charges at a standard rate. Calls cannot be diverted to premium rate or international numbers.

30.1 The Service provides a professional call greeting for your callers, featuring a customisable voice message recorded by a professional voice artist.

30.2 You must provide accurate and complete information for the recording, including the text of the greeting, pronunciation guides, and any specific instructions or preferences.

30.3 We reserves the right to refuse or modify any content that is deemed inappropriate, offensive, or otherwise unsuitable for professional use.

30.4 The Service is available as a one-time fee.

30.5 Once a recording is completed and delivered, free revisions are only made in case of errors. Any changes to the script or recording after delivery may incur additional fees.

30.6 All intellectual property rights in the recordings, including any modifications or derivatives, remain with, you are granted a non-exclusive, non-transferable licence to use the recordings solely for the intended purpose.

30.7 We will make reasonable efforts to ensure the Service is available at all times, however, we do not guarantee uninterrupted access and will not be liable for any interruptions or downtime.

31.1 The Company will provide a service to answer calls on behalf of the Customer, and to take messages from callers, and to forward those messages to the Customer by email. The Company will provide the service during the hours of 9.00am to 5.30pm, Monday to Friday, excluding public holidays. The Company will not provide the service outside of these hours, and the Company will not provide the service on public holidays. The Company will not provide the service on any day when the Company’s offices are closed, whether because of a public holiday or otherwise.

31.2 The service does not support the connection of calls. The service is purely a messaging taking and forwarding function

31.3 We will use our reasonable endeavours to take messages received and, within such period of time as we agree with the Customer, to forward the same by method of email.

31.4 Given the nature of the Services, and in particular the fact that the Company will receive a number of Calls and a great deal of information within a short period of time, there will be occasions where the Company fails to record a Message and/or details, and/or to pass information on to the Customer, correctly or accurately, and the Company will not under such circumstances be liable or responsible to the Customer.

31.5 The Company will not accept any Call which is a reverse charge or collect call, and/or on the basis that the Company is in any manner required to bear the cost to the caller of making the Call to the Company.

31.6 The Company’s personnel will not deal with or speak to any caller who is abusive, unpleasant, shouts, or uses bad, inflammatory, sexist, racist or obscene language. When confronted with such a caller, staff will immediately terminate the Call, and if the same caller calls again, not take the Call.

31.7 The Company will not under any circumstances be responsible or liable, should the Company’s personnel mishear, misunderstand, or be unable to understand, a Message and/or a caller, whether because the line is poor, the caller is difficult to understand, the caller’s English is poor, or otherwise. All Messages left, and/or communications, with the Company’s personnel, must be in the English language.

31.8 The Company will not under any circumstances be responsible or liable, should the Company be unable to receive a Call, or forward a Message to the Customer, as a direct or indirect result of any equipment breakdown or malfunction; delay in or breakdown of any telecommunications or internet service; or atmospheric conditions.

31.9 The Customer accepts and acknowledges that the provision of the Services is reliant upon the Network (and the third parties who operate the Network) and therefore the Customer hereby undertakes to the Company that it shall not: use the Network or the Services for any unlawful, immoral or improper purpose; act or omit to act in any way which may damage or prejudice the Customer’s access to the Network or cause the quality of the Services to be impaired or to jeopardise the provision of the Services or the Network in any way.

31.10 The Company will not provide any Service which is in any way, whether directly or indirectly, involved in or associated with, or which the Company suspects is in any way, whether directly or indirectly, involved in or associated with, any illegal, defamatory, obscene, sexist, racist, inflammatory or immoral activity, and/or any activity which the Company determines adversely affects its reputation (Unacceptable Activity).

31.11 If the Company suspects any Unacceptable Activity, the Company may immediately terminate the Contract (notifying the Police or relevant authorities where appropriate), at which time all Charges at that time incurred by the Company in relation to the provision of the Services will become immediately due and payable to the Company. For the purpose of the above, what constitutes Unacceptable Activity will be determined by the Company in its sole discretion, and the Company’s determination on the matter will be final and not subject to discussion.

31.12 The Customer shall, in its use of the Services, only monitor or record calls or live chat messages, or instruct the Company to monitor or record calls or live chat messages, in accordance with Data Protection Legislation. Without prejudice to the generality of the foregoing, the Customer shall be responsible for complying with all requirements under Data Protection Legislation to provide notice to Callers, Visitors and recipients of the calls or live chat messages and to obtain the necessary consents from the Callers, Visitors and recipients of the calls or live chat messages on such monitoring or recording.

31.13 The Customer specifically warrants that its use of the Services will not violate the rights of any Caller, Visitor or a recipient of a call or live chat message that has opted out from monitoring or recording of the calls or live chat messages. Unless otherwise confirmed by the Customer in writing, the Customer hereby instructs Company to monitor and record calls and live chat messages for and on behalf of the Customer, and as data processor of the Customer, for the purposes of: Establishing facts relevant to the Customer; Ascertaining compliance with the Customer’s regulatory obligations and the Customer’s own practices and procedures; For the protection of the Company’s agents and staff handling calls or live chat messages and/or Ascertaining or demonstrating to the Customer that calls or live chat messages are being handled to the standards required by the Customer.

32.1 The Confirmation Statement Service involves us preparing and filing your annual confirmation statement with Companies House on your behalf.

32.2 You must provide accurate and up-to-date information necessary for the completion and submission of your confirmation statement.

32.3 We are not responsible for any penalties, fines, or legal consequences resulting from inaccurate or incomplete information provided by you.

32.4 It is your responsibility to ensure that all relevant information is provided to us in a timely manner to meet the Companies House filing deadline.

32.5 The Confirmation Statement Service fee must be paid in full at the time of purchase. This fee is non-refundable once the service has commenced.

32.6 We will make reasonable efforts to ensure the accuracy and timely submission of your confirmation statement, but we cannot guarantee that Companies House will accept the filing without errors or rejections.

32.7 Should Companies House reject the confirmation statement, we will work with you to resolve any issues and resubmit the statement, but additional fees may apply.

32.8 This service does not include any other filings or company secretarial services outside of the preparation and filing of the confirmation statement.

32.9 This service is provided on the basis that you retain responsibility for the accuracy and completeness of your company records. We are not liable for any loss or damage resulting from errors or omissions in the information provided.

33.1 The ICO Registration service submits an application for registration to the Information Commissioner's Office (ICO) on behalf of the Customer.

33.2 Customers are required to provide accurate and complete information via an online questionnaire. This information is necessary for the registration process. Any delay in providing the requested information may result in a delay in the registration process.

33.3 Upon receiving all required information from the client, we will process the registration with the ICO. Clients will receive their ICO Registration Number and Certificate within 10 days, subject to the ICO’s processing times. Delays caused by the ICO are beyond our control and we cannot be held liable for such delays.

33.4 Due to the nature of the service, refunds are not provided once the registration process has commenced. If the Customer decides to cancel before the registration process starts, a full refund will be issued.

33.5 While we strive to ensure the accuracy and completeness of the registration, we are not liable for any penalties or fines resulting from inaccuracies in the information provided by the Customer. It is the Customer's responsibility to ensure all provided information is accurate and up to date.

34.1 The Change of Company Name Service involves us preparing and filing the necessary documentation to change your company name with Companies House on your behalf.

34.2 You must provide accurate and up-to-date information necessary for the completion and submission of the change of name application.

34.3 We are not responsible for any penalties, fines, or legal consequences resulting from inaccurate or incomplete information provided by you.

34.4 It is your responsibility to ensure that all relevant information is provided to us in a timely manner to meet the Companies House requirements.

34.5 The Change of Company Name Service fee must be paid in full at the time of purchase. This fee is non-refundable once the service has commenced.

34.6 We will make reasonable efforts to ensure the accuracy and timely submission of your change of name application, but we cannot guarantee that Companies House will accept the filing without errors or rejections.

34.7 Should Companies House reject the change of name application, we will work with you to resolve any issues and resubmit the application, but additional fees may apply.

34.8 This service does not include any other filings or company secretarial services outside of the preparation and filing of the change of name application.

34.9 We reserve the right to modify these terms and conditions at any time, with any changes being effective immediately upon posting on our website.

34.10 By continuing to use the Change of Company Name Service after any changes to the terms and conditions, you agree to be bound by the updated terms.

34.11 This service is provided on the basis that you retain responsibility for the accuracy and completeness of your company records. We are not liable for any loss or damage resulting from errors or omissions in the information provided.

35.1 The VAT Registration Service involves us preparing and filing the necessary documentation to register your company for VAT with HM Revenue and Customs (HMRC) on your behalf.

35.2 You must provide accurate and up-to-date information necessary for the completion and submission of the VAT registration application.

35.3 We are not responsible for any penalties, fines, or legal consequences resulting from inaccurate or incomplete information provided by you.

35.4 It is your responsibility to ensure that all relevant information is provided to us in a timely manner to meet the HMRC requirements.

35.5 The VAT Registration Service fee must be paid in full at the time of purchase. This fee is non-refundable once the service has commenced.

35.6 We will make reasonable efforts to ensure the accuracy and timely submission of your VAT registration application, but we cannot guarantee that HMRC will accept the application without errors or rejections.

35.7 Should HMRC reject the VAT registration application, we will work with you to resolve any issues and resubmit the application, but additional fees may apply.

35.8 This service does not include any other filings or company secretarial services outside of the preparation and filing of the VAT registration application.

35.9 We reserve the right to modify these terms and conditions at any time, with any changes being effective immediately upon posting on our website.

35.10 By continuing to use the VAT Registration Service after any changes to the terms and conditions, you agree to be bound by the updated terms.

35.11 This service is provided on the basis that you retain responsibility for the accuracy and completeness of your company records. We are not liable for any loss or damage resulting from errors or omissions in the information provided.

36.1 The Business Voicemail Service involves us providing a dedicated voicemailservice for your Company, allowing you to receive voice messages from clients and customers.

36.2 You must provide accurate and up-to-date information necessary for the setup and maintenance of your voicemail service.

36.3 We are not responsible for any loss or damage resulting from inaccurate or incomplete information provided by you.

36.4 It is your responsibility to regularly check and manage your voicemail messages to ensure timely responses to your clients and customers.

36.5 The Business Voicemail Service fee must be paid in full at the time of purchase and is subject to ongoing subscription payments as agreed. Fees are non-refundable once the service has commenced.

36.6 We will make reasonable efforts to ensure the availability and reliability of the voicemail service, but we cannot guarantee uninterrupted access due to technical issues beyond our control.

36.7 Should you encounter any issues with the voicemail service, we will work with you to resolve them as quickly as possible, but we are not liable for any business interruptions or missed messages.

36.8 This service does not include any other telecommunications services or customer support outside of the voicemail functionality.

37.1 The Domain Name and Email Mailbox Service involves us registering a domain name and setting up a single email mailbox for your company.

37.2 You must provide accurate and up-to-date information necessary for the registration and setup of your domain name and email mailbox.

37.3 We are not responsible for any loss or damage resulting from inaccurate or incomplete information provided by you.

37.4 It is your responsibility to ensure that the domain name and email mailbox are used in compliance with all applicable laws and regulations.

37.5 The Domain Name and Email Mailbox Service fee must be paid in full at the time of purchase and is subject to ongoing subscription payments as agreed. Fees are non-refundable once the service has commenced.

37.6 We will make reasonable efforts to ensure the availability and reliability of the domain name and email mailbox services, but we cannot guarantee uninterrupted access due to technical issues beyond our control.

37.7 Should you encounter any issues with the domain name or email mailbox services, we will work with you to resolve them as quickly as possible, but we are not liable for any business interruptions or lost emails.

37.8 This service does not include any additional domain management or IT support services outside of the initial setup of the domain name and email mailbox.

38.1 The Domain and Website Service involves us registering a domain name and creating a website with a maximum of five pages for your company, using a template chosen from our selection.

38.2 You must provide accurate and up-to-date information necessary for the registration and setup of your domain name and website.

38.3 We are not responsible for any loss or damage resulting from inaccurate or incomplete information provided by you.

38.4 It is your responsibility to ensure that all content provided for the website is accurate, lawful, and does not infringe on any third-party rights.

38.5 The Domain and Website Service fee must be paid in full at the time of purchase and is subject to ongoing subscription payments as agreed. Fees are non-refundable once the service has commenced.

38.6 We will make reasonable efforts to ensure the availability and reliability of the domain name and website services, but we cannot guarantee uninterrupted access due to technical issues beyond our control.

38.7 Should you encounter any issues with the domain name or website services, we will work with you to resolve them as quickly as possible, but we are not liable for any business interruptions or lost data.

38.8 This service includes the creation of a maximum of five pages using a template chosen from our selection. Any additional pages or customizations may incur extra charges.

39.1 The Premium Company Filing Service involves us preparing and filing essential company documents with Companies House on your behalf, ensuring compliance with legal requirements and deadlines.

39.2 You must provide accurate and up-to-date information necessary for the completion and submission of the required company documents.

39.3 We are not responsible for any penalties, fines, or legal consequences resulting from inaccurate or incomplete information provided by you.

39.4 It is your responsibility to ensure that all relevant information is provided to us in a timely manner to meet Companies House filing deadlines.

39.5 The Premium Company Filing Service fee must be paid in full at the time of purchase. This fee is non-refundable once the service has commenced.

39.6 We will make reasonable efforts to ensure the accuracy and timely submission of your company documents, but we cannot guarantee that Companies House will accept the filings without errors or rejections.

39.7 Should Companies House reject any document filings, we will work with you to resolve any issues and resubmit the documents, but additional fees may apply.

39.8 This service does not include any other filings or company secretarial services outside of the preparation and filing of the specified documents.

39.9 We reserve the right to modify these terms and conditions at any time, with any changes being effective immediately upon posting on our website.

39.10 By continuing to use the Premium Company Filing Service after any changes to the terms and conditions, you agree to be bound by the updated terms.

39.11 This service is provided on the basis that you retain responsibility for the accuracy and completeness of your company records. We are not liable for any loss or damage resulting from errors or omissions in the information provided.